Guarantee & Refunds
Can I cancel my order?
Yes, if your sample has not yet been processed. Full details are in our Returns & Refunds Policy.
Do you offer refunds on unused kits?
Physical collection kits are available in the UK. Outside the UK, our hair sensitivity tests use digital sample instructions. For help with an unused kit or a refund request, contact our team with your order number. Please see our Returns & Refunds P
How do I request a refund?
Email [email protected] with your order number. We aim to respond within 3 working days.
What if I don’t feel better?
You may be eligible for a refund under our Satisfaction Guarantee. Please see our Returns & Refunds Policy for full requirements.
What if I purchased through a third-party site?
Refunds must be processed through the retailer you purchased from.
What is your money-back guarantee?
Satisfaction Guarantee: If you don’t feel that your results have made a difference, we’ll give you your money back.*. *Full details are in our Returns & Refunds Policy.